How Bitkart collects, uses, stores, shares, and protects personal information.
Welcome to Bitkart (“Bitkart,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, stored, shared, and protected when you visit https://bitkart.co, create an account, or use our services and features. Where applicable law requires consent for particular processing activities, we will obtain the appropriate consent.
Depending on how you use Bitkart, we may collect information such as your email address, username, account identifier, authentication information, account preferences, and account security status. We may also process information relating to your deposits, withdrawals, transfers, trading orders, transaction history, account balances, fees, timestamps, and transaction reference identifiers.
Our website or service providers may also collect technical information such as IP addresses, browser type, device information, operating system, connection logs, pages visited, and security-related events. The information collected depends on the features you use and the services required to operate the platform.
Bitkart allows users to register without routine Know Your Customer (KYC) verification, where permitted by applicable law. Users are not generally required to submit identity documents or selfies solely to create an account. However, additional information or identity verification may be requested where required by applicable law, where necessary to investigate suspected fraud or suspicious activity, to protect users and the platform, or where required by a payment provider or other third-party service. Certain services, deposits, withdrawals, or transactions may be subject to additional verification requirements.
We may use information to create and manage accounts, authenticate users, maintain secure sessions, provide available platform features, process and display transactions, maintain order and account records, send account confirmation emails and password reset instructions, respond to support requests, prevent unauthorized access, detect fraud and abuse, investigate security incidents, troubleshoot technical issues, improve platform reliability, enforce our terms, comply with legal obligations, and protect our rights and the rights of our users. We will use information for purposes compatible with this Privacy Policy and as permitted by applicable law.
Bitkart and its service providers may use cookies, local storage, and similar technologies to maintain login sessions, support authentication, remember preferences, improve website functionality, and help protect accounts. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. You may manage cookies through your browser settings, although disabling certain technologies may affect some website features.
We do not sell personal information to third parties in exchange for money. We may share relevant information with service providers that help us operate the website, such as hosting providers, authentication and database services, email delivery providers, payment processors, infrastructure providers, and security services.
We may also disclose information when required by applicable law, a valid legal process, a court order, or a lawful request from a competent authority. Where legally permitted, information may be disclosed to investigate suspected fraud, security incidents, violations of our terms, or threats to users or the platform. If Bitkart or its relevant assets are involved in a merger, acquisition, restructuring, or sale, information may be transferred as part of that transaction, subject to applicable legal requirements. We may also share information with your direction, authorization, or consent where appropriate.
Our services may rely on third-party providers, payment services, external websites, or blockchain networks. These third parties may process information under their own terms and privacy policies, and their practices may differ from ours. Where blockchain transactions are involved, transaction details recorded on a public blockchain may be visible to other people and may be difficult or impossible to delete or change. Information recorded on a public blockchain may not be subject to the same deletion capabilities as information held in our own systems. We encourage users to review the privacy policies and terms of external services before using them.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law. Retention may depend on the duration of your account, transaction and accounting requirements, security and fraud prevention needs, dispute resolution, legal obligations, and the establishment or defense of legal claims.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements and technical limitations. Account deletion does not necessarily result in the immediate removal of all records, including records that must be retained or that remain in protected backups for a limited period.
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Depending on the systems used, these measures may include access controls, authentication protections, encryption in transit, monitoring, and security logging. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users are responsible for protecting their login credentials, using secure devices, and taking appropriate steps if they suspect unauthorized access to their accounts.
Depending on your location and applicable law, you may have the right to request access to personal information, correct inaccurate information, request deletion where legally available, object to or request restriction of certain processing, withdraw consent where processing is based on consent, or request a copy of certain information in a portable format. You may also have the right to complain to a relevant data protection authority. These rights may be subject to legal exceptions, including requirements to retain transaction, accounting, security, or other records.
You may request the closure or deletion of your Bitkart account through any account management or deletion functionality made available on the platform. We will review and process such requests in accordance with applicable law. Some information may need to be retained for legal compliance, fraud prevention, security, accounting, dispute resolution, or the establishment or defense of legal claims. Closing an account does not reverse completed transactions or remove information already recorded on public blockchain networks.
Our service providers or infrastructure may process information in countries other than the country where you reside. Where applicable law imposes requirements on international transfers, we will take the steps required by that law, which may include appropriate contractual safeguards or other legally recognized transfer mechanisms. The actual locations and safeguards depend on the providers and infrastructure used by Bitkart.
Bitkart is not intended for individuals who are below the minimum age required to use our services under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If we become aware that such information has been collected unlawfully, we will take appropriate steps to address it.
We may send service-related communications, including account confirmation messages, password reset instructions, security alerts, transaction notifications, and important service notices. Where we send optional marketing communications, we will obtain consent where required by law and provide an appropriate way to unsubscribe or withdraw consent. Unsubscribing from marketing communications will not necessarily stop essential account, security, or transaction-related messages.
We may use technical systems, rules, or security signals to help detect suspicious activity, prevent abuse, protect accounts, and maintain platform security. Where applicable law provides rights concerning solely automated decisions that produce legal or similarly significant effects, users may exercise any rights available to them under that law. This section should accurately reflect the systems actually used by Bitkart.
We may update this Privacy Policy to reflect changes to our services, data practices, service providers, or legal requirements. When changes are made, we will update the effective date shown at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes. We encourage users to review this page periodically.